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August 28, 2022

On-Call

๐Ÿ•ต๏ธOn-Call Schedule Owners & Gap Finder

๐Ÿ•ต๏ธOn-Call Schedule Owners & Gap Finder

๐Ÿ•ต๏ธOn-Call Schedule Owners & Gap Finder

When you rely on 24/7 coverage in your on-call schedule, an unexpected gap in coverage can have a huge impact on your time to respond, ultimately burning trust internally and with customers. Without a plan for identifying and closing schedule gaps, you could be left high and dry in the event of a scheduling mistake or an unexpected team member departure.

Unless youโ€™re using Rootly On-Call, that is. Weโ€™ve built in gap finding functionality so that if you specify a schedule as needing 24/7 coverage, Rootly will auto-assign any gaps in coverage to the Schedule Owner, and notify them of the gap that was detected. From there, they can cover the shift without taking additional action, or create an override for another team member to cover.

The role of Schedule Owner is automatically assigned to whoever creates the schedule, but can be changed at any time by editing the schedule (select On-Call Schedules from the left side menu and select the schedule you want to edit). Gap Finder can be enabled for any On-Call schedule by toggling the โ€œThis schedule needs 24/7 coverage.โ€ option in the desired schedule.

๐ŸŒ New & Improved

๐Ÿ†• Upgraded Rootly Terraform Provider to v2.1.0 with added workflow task resources.
๐Ÿ†• On-call shift reminders can now be configured so your on-call personnels are reminded in advance of their activity duty.
๐Ÿ’… On-Call rotations can now be configured with unique active time range on a per day basis.
๐Ÿ’… List Incidents API can now be used to filter for only private incidents.
๐Ÿ› Fixed missing unit of measurement in Slack for workflows with a configured time delay.
๐Ÿ› Fixed minor display issue on Incident Variable Explorer.

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๐Ÿ‘ฏโ€โ™€๏ธ On-Call Shadowing

๐Ÿ”Œ Generic Webhook Alert Source

๐Ÿ”’ Lock Individual Workflows

๐Ÿฆโ€โฌ› Round Robin Escalation Policies

๐Ÿšจ Alert Sources

๐Ÿ”” Configurable On-Call Shift Reminders

๐Ÿช„ Dynamic Forms

๐Ÿ” Granular Role-Based Access Control Settings for On-Call

โœ‰๏ธ Emails as an On-Call Alert Source

๐Ÿ—“๏ธ View Multiple On-Call Schedules Together

๐Ÿค Partial Shift Overrides in Rootly On-Call

๐Ÿ—๏ธ Terraform + API Support for Rootly On-Call

๐Ÿฆ‰ Rootly x Thena Integration

๐ŸŽฌ New Full Platform Tour on Rootly.com

๐Ÿ”ฆ Drop-down Search in Escalation Policy Builder

๐ŸฆŠ GitLab Integration

Update Custom Incident Fields Using Workflows

๐Ÿค– Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

๐Ÿ“Š Dashboard Sharing Permissions

โœ๏ธ Customize Your Wordbank for Automatic Incident Title Generation

๐Ÿง  Smart Defaults for Jira

๐Ÿ”Œ The Rootly Plugin for Zendesk

๐Ÿช„ Rootly Retrospectives

โšก Command Palette: Lightning Fast Navigation with a Single Keyboard Command