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June 13, 2024

On-Call

๐Ÿ”” Configurable On-Call Shift Reminders

๐Ÿ”” Configurable On-Call Shift Reminders

๐Ÿ”” Configurable On-Call Shift Reminders

Whatโ€™s more jarring than getting paged when you didnโ€™t even know you were on call? Luckily for Rootly users, this isnโ€™t something you need to worry about. You can choose exactly when and how you want to be notified that your on-call shifts are starting or ending.

Head to On-Call > Notifications in the Rootly web platform and select the time frame and method(s) for receiving your notifications. You can choose from email, SMS, Slack (or all three if you want to be extra careful). Youโ€™ll receive a notification letting you know which schedule(s) youโ€™re going on-call for and when. Weโ€™ll only notify you for active schedules, meaning if youโ€™re on an on-call schedule that isnโ€™t in use (e.g. not connected to an escalation policy), we wonโ€™t send a notification.

If you're a user of the Rootly mobile app, you can even customize the sound for your shift reminders from the app, under Settings >ย Sounds:

Shift Reminders are enabled by default, so we encourage you to pop into your On-Call Notification settings and make sure theyโ€™re configured to your liking.ย 

๐ŸŒ New & Improved

๐Ÿ†• New workflow triggers added. Now workflows can be triggered when a specific incident role is updated and when an incidentโ€™s privacy setting changes.

๐Ÿ†• Customers on Slack Enterprise can now use workflows to programmatically convert a public Slack channel to a private channel.

๐Ÿ†• Google Cloud Observability can now integrate to Rootly On-Call as an alert source.

๐Ÿ’… Improved the behavior of IS operator on workflow run conditions. Previously the IS operator will only check against the first value from the selected list of value(s). Now, the IS operator will check against all selected values.

๐Ÿ› Fixed inability to filter by custom fields on Retrospectives page.

๐Ÿ› Fixed intermittent issue with some users receiving notifications on purposely skipped retrospective steps.

๐Ÿ› Fixed various web UI display issues with long texts overrunning their intended display areas.

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๐Ÿ‘ฏโ€โ™€๏ธ On-Call Shadowing

๐Ÿ”Œ Generic Webhook Alert Source

๐Ÿ”’ Lock Individual Workflows

๐Ÿฆโ€โฌ› Round Robin Escalation Policies

๐Ÿšจ Alert Sources

๐Ÿ”” Configurable On-Call Shift Reminders

๐Ÿช„ Dynamic Forms

๐Ÿ” Granular Role-Based Access Control Settings for On-Call

โœ‰๏ธ Emails as an On-Call Alert Source

๐Ÿ—“๏ธ View Multiple On-Call Schedules Together

๐Ÿค Partial Shift Overrides in Rootly On-Call

๐Ÿ—๏ธ Terraform + API Support for Rootly On-Call

๐Ÿฆ‰ Rootly x Thena Integration

๐ŸŽฌ New Full Platform Tour on Rootly.com

๐Ÿ”ฆ Drop-down Search in Escalation Policy Builder

๐ŸฆŠ GitLab Integration

Update Custom Incident Fields Using Workflows

๐Ÿค– Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

๐Ÿ“Š Dashboard Sharing Permissions

โœ๏ธ Customize Your Wordbank for Automatic Incident Title Generation

๐Ÿง  Smart Defaults for Jira

๐Ÿ”Œ The Rootly Plugin for Zendesk

๐Ÿช„ Rootly Retrospectives

โšก Command Palette: Lightning Fast Navigation with a Single Keyboard Command