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Opsgenie vs Rootly On-Call: Key Differences
Opsgenie is just a paging solution designed to wake you up when things go wrong, but it does not help you respond or learn from the incident beyond acting as a smoke detector.
Rootly is an all-in-one incident management platform designed for the entire incident lifecycle, not just paging. Orchestrating response from on-call alerting all the way to the retrospective and everything in between. Companies such as LinkedIn, Figma, NVIDIA, and 100s of others rely on Rootly to manage their incidents already.
10 Common Opsgenie Challenges
Opsgenie is not a core competency for Atlassian, serving more as an acquired bolt-on offering rather than a key product in their portfolio (unlike Jira, Confluence). Innovation has stagnated, and their reliability has come into question, particularly after a two-week outage—an alarming issue for such critical infrastructure.
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Comparing Rootly On-Call
Rootly is an end-to-end incident management platform that powers the entire incident response lifecycle, from first alert to retrospective.
Opsgenie is primarily an alerting tool that offers some rudimentary incident management capabilities at an extra charge that often aren’t used.
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Feature Comparison
Turnkey Migration from Opsgenie to Rootly
- Opsgenie has done a good job defining the core concepts of on-call and paging. Rootly On-Call has deliberately kept those concepts the same which makes ease of adoption and the learning curve for responders very easy. We often hear it feels second nature to pick-up and start using.
- We have an automated migration process pulls over schedules, escalation policies, and user details. We have a team of experts whose full-time job is to help our customers migrate smoothly.
- The entire migration process for small teams is less a matter of minutes but for larger organizations can be longer depending on complexity.
