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RescueOps, Take 2: Communications Save Lives

Communication can be a lifesaver—whether on a snow-covered volcano or during a system outage. This post shares how lessons from Search and Rescue operations can enhance incident response in tech, ensuring that teamwork and trust keep chaos at bay.

Claire Leverne

December 20, 2024

6 mins

An Incident Lifecycle back in 2008

From human alerting chains to underpowered web servers, it was a far cry from today’s automation-driven incident management. Discover how far we’ve come in the evolution of monitoring and why delegating tasks to today’s tools can save you from burnout.

Stefan Kolesnikowicz

December 18, 2024

5 mins

On-call Gift Guide for the Holidays

Eggnog and mistletoe? Not this year! Celebrate your on-call heroes with thoughtful, fun, and practical gifts tailored to every stage of an incident lifecycle.

Jorge Lainfiesta

December 9, 2024

5 mins

How to Run Effective Blameless Postmortems

Pointing fingers doesn’t solve incidents—it creates more problems. Blameless retrospectives replace blame with accountability and foster a culture of openness, learning, and innovation.

Andre Yang

December 4, 2024

6 mins

Do Dollars Make Sense for Incident Management?

Tying revenue metrics directly to incident management might feel logical but could be doing your business more harm than good. It’s time to rethink how we measure and manage outages.

Tom Webster

November 20, 2024

6 mins

AWS re:Invent ‘24 - The Unofficial SRE Guide

A curated list of sessions to make the most out of re:Invent as an SREwe

Jamie Baker

November 19, 2024

5 mins

The Unofficial SRE Track for KubeCon NA '24

KubeCon doesn’t have an SRE track, so we’ve gone through the 300+ talks so you don’t have to. We picked the ones that we find more inspiring for reliability folks.

JJ Tang

November 4, 2024

4 mins

Improving Incident Response Through Cross-Functional Collaboration

An incident affects more than just the engineering team—it puts customer trust, legal standing, and financial stability on the line. Learn how simplify collaborative response effectively.

Purvai Nanda

October 29, 2024

8 mins

DORA ‘24 Report: What’s in it for SREs?

With insights into AI and platform engineering, DORA’s 2024 report digs into what’s actually helping (and hurting) engineering organizations. In this blog post, you’ll learn how the findings may apply to SRE teams.

Jorge Lainfiesta

October 25, 2024

6 mins

Key Features to Look for in Incident Management Software

SREs need an incident management solution that’s intuitive, flexible, and powerful. In this post, we explore the key features to consider when evaluating incident management tools, from automation to multi-cloud redundancy.