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PagerDuty vs Rootly On-Call: Key Differences

PagerDuty is just a paging solution designed to wake you up when things go wrong, but it does not help you respond or learn from the incident beyond acting as a smoke detector.

PagerDuty

Rootly is an all-in-one incident management platform designed for the entire incident lifecycle, not just paging. Orchestrating response from on-call alerting all the way to the retrospective and everything in between. Companies such as LinkedIn, Figma, NVIDIA, and 100s of others rely on Rootly to manage their incidents already.

rootly

10 Common PagerDuty Challenges

PagerDuty was launched a year before the first iPhone was even invented. How modern teams work and respond to incidents has evolved exponentially since then but PagerDuty has not. Here’s the most common feedback and shortcomings we hear from PagerDuty customers.

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End-to-End Incident Management With Rootly

Rootly is an end-to-end incident management platform that powers the entire incident response lifecycle, from first alert to retrospective.

PagerDuty is primarily an alerting tool that offers some rudimentary incident management capabilities at an extra charge that often aren’t used.

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Feature Comparison

table - users
table - alerts

Migrate from PagerDuty to Rootly in minutes

  • PagerDuty has done a good job defining the core concepts of on-call and paging. Rootly On-Call has deliberately kept those concepts the same which makes ease of adoption and the learning curve for responders very easy. We often hear it feels second nature to pick-up and start using.
  • We have an automated migration process pulls over schedules, escalation policies, and user details. We have a team of experts that were former PagerDuty employees specifically dedicated to ensuring this process is seamless.
  • The entire migration process for small teams is less a matter of minutes but for larger organizations can be longer depending on complexity.

PagerDuty is a very expensive phone call. I don’t use it for anything else.

Our teams do not collaborate in PagerDuty to respond to incidents, we use tools like Slack.

Only engineering uses PagerDuty because it’s not designed for everyone else. It creates separation.

PagerDuty only helps me with the initial alerting but can’t help me respond to the rest of the incident.

Workarounds are required such as modelling teams as services or creating dummy users to fill gaps.

The UI feels dated, unintuitive, is hard to configure, and feels like it was built 15 years ago.

Configuring and updating on-call schedules and overrides are difficult and don’t feel human-centric.

Innovation and feature development has remained stagnant. We lack many table stake features.

Not a true partnership where they proactively help me improve my incident response process.

Frustrated by the consistent upsells and price increases that no longer fit our budget.

Stunning Mobile App

Stunning Mobile App

Native Shadow Rotations

Native Shadow Rotations

On-Call Pay Calculator

On-Call Pay Calculator

Synced Slack User Groups

Synced Slack User Groups

Schedule Gap Detection

Schedule Gap Detection

Seamless Overrides

Seamless Overrides

Cycle-Based Round Robin

Cycle-Based Round Robin

Slack Native

Slack Native

Simple Escalation Policies

Simple Escalation Policies

Migrate from PagerDuty to
Rootly On-Call in
< 10 mins

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