🧼 Redesigned Incident Announcement & Update Slack Blocks

Rootly users can set a default Slack channel where new incidents are announced whenever they’re created. This helps increase visibility for new and ongoing incidents across your organization, while keeping the actual incident channel dedicated to those directly involved in the response. This channel can be updated from the Slack Configuration page:

We’ve given these announcements a makeover to show more information in a beautiful, easy-to-read display in Slack. As a refresher, here's what the announcements looked like before this update:

Users could then click the incident channel linked to discover more information like the incident’s status and summary. 

Now, we’ve redesigned these announcement blocks with more information and visual cues so it’s easier than ever for users to get a high-level overview of the incident without clicking into the channel. Here's how they look now!

These blocks automatically update as the incident progresses so you never have to worry about confusion due to out-of-date information. This means:

• The summary shown in the announcement block will always be the latest summary.
• The status indicator emoji will update whenever the incident moves to a new status (🔴 Started, 🟠 Mitigated, 🟢 Resolved,  🔀 In triage).
• When the status or severity of an incident are updated, the previous state will be shown in strikethrough text (e.g. Started → Mitigated) for clear change tracking.

You’ll also be able to see newly redesigned Incident Update blocks in the thread from the original Incident Announcement block whenever these key details (summary, status, severity) are updated:

To see more of what Rootly can do in Slack, check out your (also newly redesigned) Slack Configuration in Rootly web (Home > Configuration > Slack).

🌝 New & Improved

🆕 Smart Default settings enabled for Google Meet and Zoom integrations. Teams no longer have to build workflows to create meeting bridges. Now, it can all be done through each of the two application’s integration pages.

💅 Updated scrolling behavior on On-Call Schedules page to ensure search bar is always in frame, regardless of how far down the page the user scrolls.

💅 Improved display of alerts on /rootly add alerts Slack modal

💅 Re-tuned backend processing logic to ensure better reliability when declaring incidents via Slack

🐛 Fixed inability to update timestamps on schedule maintenances through Slack.

🐛 Added back missing link to view list of outgoing webhook deliveries

‍