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August 31, 2022


Branded Emails and Custom SMTP Server

Branded Emails and Custom SMTP Server

📥 Branded Emails and Custom SMTP Server

As much as we love sending emails branded with Rootly (e.g., we think making it your own helps communication be even clearer.

We are excited to launch the ability to integrate with your own SMTP server (e.g. and have all emails come from your own domain.

We understand when communicating externally that having the brand Rootly might confuse your stakeholders. You can brand your emails with your own custom logo.

  • Customize subject line and preheader text with support for incident variables
  • Specify CC and BCC addresses
  • Option to send as many individualized and branded emails depending on use case (e.g. internal leadership, customer, etc)
  • Support for workflow tasks, triggered based on conditions automatically or manual
  • Customize body of email with incident variables

Existing customer can first setup their SMTP server inside integrations then configure in Workflows > Tasks > Send Email.

Note, this is optional. By default Rootly will send all emails on your behalf if nothing is configured.

🌝 New & Improved

  • 🆕 Custom field for Textarea that offers adjustable text area, previously limited to single line for free form text
  • 🆕 API for listing workflow runs
  • 🆕 Added data sources for both Terraform and Pulumi provider
  • 🆕 Our Rootly status page has migrated to a new Atlassian Statuspage
  • 💅 Update Incident workflow task includes the ability to update incident severity
  • 💅 Default metric filters for last 100 days and YTD out of the box
  • 💅 Clearer guidance for setting up Atlassian Statuspage integration
  • 💅 Polished UI for workflow tasks list for easier navigation
  • 🐛 Fixed issue where custom metrics dashboard URL was not redirecting correctly when shared
  • 🐛 Fixed issue where integrating with Confluence and searching for a space key did not work
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