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June 23, 2022


Backstage Integration

Backstage Integration

🏟️ Backstage Integration - Service Catalog

We are excited to announce our Backstage integration on the Backstage Plugin Marketplace.

Backstage is a popular service catalog tool open sourced by Spotify and is used by companies such as Netflix, DoorDash, Hello Fresh, and 100's of others including many of our customers.

We continue to reduce the fragmentation of tooling by building the most pluggable enterprise-ready incident management platform on the market.

Customers can substitute their Rootly service catalog with their existing Backstage implementation and seamlessly ensure both platforms remain in sync.


  • Easy to install by leveraging the official Rootly + Backstage plugin:
  • Import services created and managed in Backstage directly to Rootly
  • Create incidents in Rootly that pull from service impact directly from Backstage
  • Double click on services in Backstage and browse their respective incident history depending on what was impacted in Rootly
  • Browse incident metadata as granular as per service in Backstage such as severity, reporter, status, start/end time, etc.
  • Shortcut to create incidents in Rootly via Backstage for easy access
  • View on-going Rootly incidents in Backstage for broader visibility

In Action

Getting started guide:

🌝 New & Improved

  • 🆕 Workflows for postmortem with status conditions (Draft, Published)
  • 🆕 Incident variables for roles such as {{ incident.commander }}
  • 🆕 Custom Fields now show up in Metrics
  • 🆕 Option to cancel queued Workflows
  • 🆕 Workflow task for Send Slack Message now includes the ability to add an action button for Esclating an incident
  • 🆕 Versioning for Rootly postmortem templates
  • 🆕 ServiceNow supports custom fields mapping of incident metadata
  • 🆕 Workflow task for Sending Slack Message available under Action Item workflows
  • 💅 Ability to handle organizations with thousands of GitHub repositories for efficiently
  • 💅 Schedule Postmortem Meeting task can now exclude weekends
  • 💅 Workflow template for renaming a Slack Channel to a Jira ticket number
  • 💅 Ability to export metrics to PDF
  • 💅 PagerDuty and Opsgenie paging tasks in Workflows can now auto-match or select priority levels
  • 💅 Additional Workflow triggers such around creation and update of Postmortem and Causes
  • 🐛 Fixed issue where test/training incidents were appearing on the Rootly dashboard and summary emails
  • 🐛 Fixed issue on UI where pop-up modules rendered without the background
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