🎟️ Linear Integration

It's no secret that Rootly has a powerful integration with Linear and is leveraged by customers already.

Today, we are formally launching in partnership with Linear on their integrations marketplace.

Customers will be able to automatically create and track tickets such as incident action items in Linear and ensure they bi-directionally sync. This can all be done from within Slack or Web.

• Create a Linear issue when a new incident is created with relevant metadata
• Create a Linear sub-issue when a new action item is created
• Update an issue ticket to Done when an incident is resolved

Features

• Full customization and configuration via Workflows
• Automate routing different Linear tickets to different boards depending on incident severity, type, team, or any other condition
• Automatically sync incident severity with Linear priorities
• Leverage incident variables to populate to customize ticket description, title, etc.

In Action

🌝 New & Improved

• 🆕 Add custom message when paging via Workflows to help provide more context, incident variables are also supported
• 🆕 Shortcut buttons pop up with common tasks in Rootly during long periods of inactivity to prompt if you need help, can be configured further in Workflows
• 🆕 Role-based incident variables (e.g. Send Slack message to Incident Commander)
• 🆕 Custom fields (e.g. customer impact) show up in Slack as part of the incident overview and is easily editable
• 💅 Search and filtering capabilities to services and functionalities attribute in the Rootly API
• 💅 Additional guidance for modifying custom wizard fields on Slack and Web
• 💅 Action items view on Web by default exclude tasks and focuses on follow-up actions
• 💅 UX improvements to incident summary in the Slack incident overview section to make it easier to digest
• 💅 Error message when running a Slack command in an incident channel but that incident has been already deleted on Web
• 💅 /incident help UX improvement to make finding and learning commands easier, does not require clicking into each one
• 🐛 Fixed issue where date picker did not allow today to be set
• 🐛 Fixed issue where assigning an action item to team did not immediately reflect in Slack
• 🐛 Fixed issue where playbooks did not populate their respective checklist of tasks when incident was updated