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May 26, 2022


Retroactively Create Incidents and Modify Timestamps

Retroactively Create Incidents and Modify Timestamps

⏲️ Retroactively Create Incidents and Modify Timestamps

Declaring an incident the moment it actually starts may not always be possible. Sometimes we notice incidents hours or days later. This causes skewed timestamps that paint an inaccurate metrics picture.

We are announcing the ability to retroactively create incidents and modifying all timestamps (started, detected, acknowledged, mitigated, resolved).

Easily backfill past incidents and accurately reflect actual start and resolved times.

  • Available at incident creation on Web and Slack as "Change start time" field
  • User timezones displayed when selecting new date and time
  • Modifying timestamps available on Web (per incident) and Slack (/incident timestamp), accessible at anytime of the incident
  • Built in guardrails to prevent e.g. Resolved occurs before Started
  • Metrics automatically get updated

🌝 New & Improved

  • 🆕 Export incident timeline to CSV, JSON, XML format (found at the bottom of your timeline)
  • 🆕 Creating new incidents now showcase ongoing incidents to ensure duplicates are not created in both Web and Slack
  • 💅 Workflow task for Jira now supports Due date attribute
  • 💅 Infrastructure enhancements as our customer base continues to rapid grow
  • 💅 Placeholder text in Web provide better guidance when you haven't created your first incident or postmortem
  • 💅 Workflow task for Shortcut can now map to assignee
  • 🐛 Fixed issue where marking an action item as canceled in Slack did not accurately reflect the number of open items
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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command