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May 25, 2023


WhatsApp Integration

WhatsApp Integration

💬 WhatsApp Integration

With our newly launched WhatsApp integration, you can now leverage the power of instant messaging to notify and page your incident responders during critical events. This is especially helpful in regions such as LATAM, EMEA, and APAC where WhatsApp is the gold standard for communication and not SMS or Slack.

The ability to send WhatsApp messages can be seamlessly integrated into your incident response via workflows. Helping you promptly notify the right people to take immediate action in their preferred communication channel.

Here's what you can expect with this new feature:

  • Instant Messaging: Send real-time messages to incident responders via WhatsApp, instantly alerting them of critical incidents and triggering their swift response.
  • Automated Paging: Configure workflows to trigger the sending of messages based on various conditions such as severity level, team involvement, service impact, etc.
  • Customizable Message Templates: Leverage liquid variable syntax to customize your message to the responders - so they are informed of the exact state of the incident (e.g. {{ incident.summary }}) without any manual intervention.

Getting started with WhatsApp integration is quick and easy. Simply configure your workflow to run at the time and under the conditions that suit your requirements. Then select the Send WhatsApp Message task and specify the phone number and message content. That’s it! Now just wait for your next incident and see your responders receive a WhatsApp message directly on their phones.

🌝 New & Improved

🆕 Introduced the ability to have integration auto-tweet each incident update (if enabled on
💅 Added the ability to use Rootly templates to create retrospectives in Confluence under Retrospective Workflows
💅 Added the ability to set service_ids when creating Rootly status page via Terraform
🐛 Fixed Slack display issue for when a Team is assigned to an action item
🐛 Fixed inability to create a workflow task as disabled in Terraform
🐛 Fixed incorrect linking of status page logo URL

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