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October 21, 2022

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Optionally Create Incident Slack Channels

Optionally Create Incident Slack Channels

🕹️ Optionally Create Incident Slack Channels

Do all incidents deserve their own Slack channel for collaboration?

Not necessarily. For example, incidents that have been previously resolved and are being backfilled, low severity incidents that don't require collaboration, etc.

Previously, all incidents required an incident Slack channel to be created. Today, creating incident channels has been migrated to workflows that enables granular control of when they should be created.

  • Set Slack workspace where the incident channel should be created
  • Set channel title with support for incident variables
  • Ability to set incident channel as private or public by default


🌝 New & Improved

  • 🆕 Support for native Google Doc templates - see template example
  • 💅 Refreshed product images on Rootly.com
  • 💅 Link to incident dashboard from /incident overview
  • 💅 Tutorial for creating incident automatically from Jira and PagerDuty alerts
  • 💅 Cumulative charts hidden from metrics where it doesn't make sense
  • 🐛 Fixed issue where postmortems in Notion ran into workflow failures when incident timeline reached block limit
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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command