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October 12, 2022

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Backfill and Import Past Incidents

Backfill and Import Past Incidents

🫗 Backfill and Import Past Incidents

Inevitably there will be incidents captured outside of Rootly, for example, an outage that lasted a few minutes that was automatically resolved due to self-healing that was in place.

However, it is still important to track it for posterity. We are launching the ability to Backfill and Import past incidents.

  • Does not trigger workflows that normally would when incident is created
  • Reflected appropriately in metrics with modifiable timestamps for accuracy
  • Enable or disable ability to Backfill via Configuration > Form Fields
  • Supported via API


🌝 New & Improved

  • 🆕 Live on Launch YC
  • 🆕 Workflow trigger for Slack channel created
  • 🆕 6 min demo overview on Rootly
  • 🆕 Workflow trigger and incident variable for whenever a new user joins the incident Slack channel, {{ trigger.user.slack_id }}
  • 🆕 Ability to update role based tasks from Terraform
  • 🆕 Ability to edit Slack Blocks from Terraform
  • 🆕 Ability to edit action items from Terraform
  • 🆕 Download metrics dashboard as PDF and email reports via workflows
  • 💅 Terraform errors surface exception message minimizing need to dive into logs
  • 🐛 Fixed issue where some PagerDuty accounts were failing to authenticate
  • 🐛 Fixed issue related to Terraform schema
  • 🐛 Fixed issue where Update PagerDuty Incident task would auto-populate title field
  • 🐛 Fixed issue where for some users they were listed as a subscriber of an incident twice
  • 🐛 Fixed issue where some workflows were running delayed
  • 🐛 Fixed issue where case insensitive slugs caused 500 errors
  • 🐛 Fixed issue where status page updates on Rootly were double posting
  • 🐛 Fixed issue where date picker was handling timezone incorrectly
  • 🐛 Fixed issue where workflow versions had empty changed by field for some users
  • 🐛 Fixed issue where most recent incident was listed second not first for some users on Web Platform
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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command