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October 6, 2022

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Customizable Interactive Tutorials

Customizable Interactive Tutorials

🎓 Customizable Interactive Tutorials

One of our largest investment areas is how we can help organizations drive better adoption of their incident management process.

We are excited to launch our Interactive Tutorials that are customizable and designed to effectively teach users about Rootly and your incident response process.

Why? It is unsustainable for individuals on an SRE team to teach everyone themselves. Current ways of learning via presentations, docs, and meetings are unmatched for hands on learning. Reduce on-call anxiety and improve muscle memory!

Launch your interactive tutorial via /incident test in Slack.

  • Default tutorial OOTB has turn-by-turn guidance and beautiful graphics for using Rootly
  • Easy to understand prompts that are interactive for completing a task
  • Customizable messaging and steps to suit your organization inside of workflows
  • Test incidents don't impact production metrics


🌝 New & Improved

  • 🆕 Rootly is again awarded G2 Fall 2022 badges for High Performer, Easiest to Do Business With, and Users Love Us for Incident Management
  • 🆕 Workflow task for adding a comment to Jira
  • 💅 Team members view defaults to 100
  • 💅 Continued infrastructure improvements specifically around our database
  • 💅 Icons for integrations inside of Slack got a fresh coat of paint
  • 🐛 Fixed issue around scheduled maintenance not notifying status page subscribers
  • 🐛 Fixed issue where deleting a workflow would redirect you incorrectly afterwards
  • 🐛 Fixed issue where incidents that were canceled still prompted users a banner that the incident was unresolved for 24hrs
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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command