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September 22, 2022


Required, Default, and Customizable Fields

Required, Default, and Customizable Fields

🌾 Required, Default, and Customizable Fields

We are introducing Form Fields that will allow you to customize what you capture whenever an incident is created, updated, mitigated, and resolved.

Why? Incident response is unique across every organization and the data captured will vary dramatically. Where one organization may care about the incident type when the incident is resolved others may not. Customization is crucial to fit each organizations data models.

  • Ability to mark fields as required for data compliance
  • Ability to pre-populate default fields (e.g. severity is always triage until updated otherwise)
  • Support across both Slack and Web Platform with independent control
  • Reorder fields that reflect the how they show up in /incident new and in Web Platform

With the introduction of Form Fields, we've deprecated the need to separately manage Slack and Web Platform from separate locations and merged it in a single pane of glass.

This is now GA for all customers, try it here.

🌝 New & Improved

  • 🆕 Ability to select PagerDuty or Opsgenie priority when paging
  • 🆕 Workflow task for creating an Opsgenie alert
  • 🆕 Custom fields support the ability to select default fields to pre-populate details
  • 🆕 Ability to link Rootly services with Backstage via API
  • 💅 Incident variable for {{ incident.jira_issue_key }} & {{ incident.linear_issue_key }}
  • 💅 Infrastructure and CI improvements that allow our test suite to run 90% faster
  • 🐛 Fixed issue where for few customers workflows ran despite wrong conditions
  • 🐛 Fixed issue where using the incident variable quick selector pasted multiple values instead of one
  • 🐛 Fixed issue where profile photos on incident timeline were incorrect
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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command