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September 8, 2022

AI

Scheduled Maintenance

Scheduled Maintenance

🔧 Scheduled Maintenance

Rootly serves as a single pane of glass for incidents and now scheduled maintenance events.

A scheduled maintenance is a period of planned downtime communicated in advance. Like incidents, they share many of the same fields such as title, summary, service impact, and more.

Customers can create a scheduled maintenance event directly from Slack or Web Platform.

Maintenance specific workflows around communication, escalation, and more can be built separate from typical incident workflows.

  • Schedule start and end time for scheduled maintenance
  • Upgrade a scheduled maintenance to a full incident if necessary (e.g. create incident channel)
  • Ability to update status page of scheduled maintenance
  • Select impacted services, functionalities, teams, and more
  • Maintenances displayed in Rootly are visually different from incidents and by default created silently


🌝 New & Improved

  • 🆕 Incident variable for {{ incident.action_items }}
  • 🆕 Shortcut button for adding action items after an incident is resolved in Slack
  • 🆕 Terraform support for custom fields in workflow triggers
  • 💅 Attaching Rootly services and functionalities hidden when configuring Atlassian Statuspage
  • 🐛 Fixed issue where postmortems still persisted on Rootly dashboard after incident was deleted
  • 🐛 Fixed issue where elapsed time on Web Platform was not dynamically refreshing
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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command