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April 11, 2024

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๐Ÿ”ฆ Drop-down Search in Escalation Policy Builder

๐Ÿ”ฆ Drop-down Search in Escalation Policy Builder

๐Ÿ”ฆ Drop-down Search in Escalation Policy Builder

When it all boils down, on-call is about making sure the right people are notified at the right time when things break. This could be a specific team, schedule, individual(s), or even a Slack channel. Yet many tools on the market make this simple task needlessly complicated to configure by only allowing escalation policies to page services or individuals. This leaves users who want to set up on-call rotations for teams who may not own a specific serviceโ€”for example, a Legal teamโ€”stuck relying on tricky workarounds to ensure theyโ€™re notified correctly.

Weโ€™ve made it simple. When you create an escalation policy in Rootly, you can assign it to a service or team, and you can notify Slack channels and individuals within the same policy used to page the on-call schedule of your choice. All these alert recipients are found in easily searchable drop-downs. Take a look:


Itโ€™s never been easier or more straightforward to create and manage your escalation policies, no matter whoโ€™s receiving the alert!

๐ŸŒ New & Improved

๐Ÿ†• On-call responders are now automatically added to the Slack channel when an Incident is created from a Rootly Alert
๐Ÿ’… Improved formatting of Alert and Incident timeline events for better consistency and readability
๐Ÿ’… Improved error messages when enforcing character limits across the UI
๐Ÿ› Fixed Workflow default names so they now match the Name field
๐Ÿ› Fixed the file editor Show More/Hide toggle so it can now display the read view.

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๐Ÿ‘ฏโ€โ™€๏ธ On-Call Shadowing

๐Ÿ”Œ Generic Webhook Alert Source

๐Ÿ”’ Lock Individual Workflows

๐Ÿฆโ€โฌ› Round Robin Escalation Policies

๐Ÿšจ Alert Sources

๐Ÿ”” Configurable On-Call Shift Reminders

๐Ÿช„ Dynamic Forms

๐Ÿ” Granular Role-Based Access Control Settings for On-Call

โœ‰๏ธ Emails as an On-Call Alert Source

๐Ÿ—“๏ธ View Multiple On-Call Schedules Together

๐Ÿค Partial Shift Overrides in Rootly On-Call

๐Ÿ—๏ธ Terraform + API Support for Rootly On-Call

๐Ÿฆ‰ Rootly x Thena Integration

๐ŸŽฌ New Full Platform Tour on Rootly.com

๐Ÿ”ฆ Drop-down Search in Escalation Policy Builder

๐ŸฆŠ GitLab Integration

Update Custom Incident Fields Using Workflows

๐Ÿค– Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

๐Ÿ“Š Dashboard Sharing Permissions

โœ๏ธ Customize Your Wordbank for Automatic Incident Title Generation

๐Ÿง  Smart Defaults for Jira

๐Ÿ”Œ The Rootly Plugin for Zendesk

๐Ÿช„ Rootly Retrospectives

โšก Command Palette: Lightning Fast Navigation with a Single Keyboard Command