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December 21, 2023


Rootly Rewind: Celebrating 2023 With Our Amazing Customers!

Rootly Rewind: Celebrating 2023 With Our Amazing Customers!

⏪ Rootly Rewind: Celebrating 2023 With Our Amazing Customers!

The best thing about building Rootly is getting to see the incredible work our customers do every day. It’s truly humbling to see the way you all are pushing the craft of incident response forward and working tirelessly to champion reliability at your organizations.

When you log in to Rootly today, you’ll see a banner for your 2023 Rootly Rewind. Our goal with Rootly Rewind is to give our customers the chance to look back at your amazing accomplishments this year. We’ve put together some stats for you to review, reflect, and celebrate as you look back on 2023. Here’s a peek at what’s included:

📊 High level stats like the number of incidents you created, average number of responders per incident, average duration by severity, and more.

🎖️ Fun badges to celebrate milestones and accomplishments, like Power User (created >30 incidents), Nerd Cred (used Terraform, API, or Webhooks), Bookworm (created playbooks), and more!

👏 A leaderboard celebrating individual achievements for your team’s top incident responders

⚡ A look at the toil and manual effort saved by your workflows and automations

We hope you enjoy this look back at your hard work. Thank you, from the bottom of our hearts, for using Rootly this year. We have many exciting things ahead of us for 2024 and we couldn’t do it without you!

🌝 New & Improved

🆕 Introduced new RBAC permission sets to for the ability to read and write Alerts and Pulses
🆕 Added the ability to assign / unassign users to incident roles via API
💅 Enabled Incident Cause field to be configurable on all forms
💅 Name uniqueness is now enforced on Rootly resources such as teams, services, functionalities, etc.
🐛 Fixed the inability to edit custom date/time fields that contained default values
🐛 Fixed incorrect counting of tasks and follow-ups on the Action Items page
🐛 Fixed issue with bulleted and numbered items not display on retrospectives

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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command