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November 30, 2023

Action Items

Introducing: Rootly x ClickUp! Our New Integration for Seamless Collaboration and Task-Tracking

Introducing: Rootly x ClickUp! Our New Integration for Seamless Collaboration and Task-Tracking

👯 Introducing: Rootly x ClickUp! Our New Integration for Seamless Collaboration and Task-Tracking

We’re excited to introduce a brand new integration with ClickUp! ClickUp is a game-changing productivity tool that allows teams to centralize communications and tasks in one place, brainstorm ideas with Whiteboards, and draft plans together with collaborative Docs. Our integration makes it easy to pull tasks identified during incidents (or retrospectives!) into ClickUp where they can be prioritized and tracked to keep everyone on the same page.

When an incident is identified, Rootly automatically creates corresponding tasks or subtasks within ClickUp. The details of these tasks (like priority level and owner) can be automatically mapped to the severity and category of the incident, streamlining the response process and ensuring that critical incidents are prioritized and addressed efficiently.

You can connect ClickUp to Rootly from your Rootly web portal. Select “Integrations” in the left-hand navigation menu, then search ClickUp and click “setup”

Full instructions to link ClickUp to Rootly can be found here in our Help docs.

🌝 New & Improved

🆕 Action Item workflows can now be triggered by changes to the attached incident. Previously, only updates to an action item could trigger an Action Item workflow.
🆕 Custom fields can now be hidden on incident details. This means you can now use custom fields as condition flags for workflow logic!
💅 Incident search capabilities have been enhanced to allow searching by incident sequence number.
💅 Status pages can now be disabled via new web UI. Teams no longer have to delete a status page in order to take it offline.
🐛 Fixed text wrapping display issue on Custom Forms page.
🐛 Fixed timeline display issue for incidents in the In Triage status. Now, when an incident gets placed in the In Triage status, the incident timeline will correctly display that event.
🐛 Fixed incorrect date display for scheduled maintenances.

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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command