📞 View Who's On-Call
Knowing who is on-call is helpful beyond just paging someone during an incident. It's useful for knowing who to hand-off to, who you can ping on a team for potential issues, and more.
But today there is a tedious process involved on how you'd figure that out.
- Navigate out of Slack
- Digging up your login for your paging solution
- Determining which service or policy you want to check
- Locate the person assigned to the specific time slot
- Navigate back to Slack
- Find person and contact them
Not exactly the most efficient process...
With the new Who's On-Call feature, Rootly will fetch and display your PagerDuty, Opsgenie, or VictorOps on-call schedules, without you having to leave Slack!
Just key in the /incident oncall command, in or outside of an incident channel, and select a Service or Schedule to check. Rootly will also present you with the on-call user at each escalation level.
Users have the ability to directly escalate from there without leaving the modal. Available to all customers starting today!
🌝 New & Improved
🆕 Introduced new endpoint to delete a user via API
🆕 Out-of-box form field names can now be set to custom values
💅 Expanded incident search logic to search beyond incident title
💅 Enhanced global audit log to includes export events
🐛 Add Action Item workflow task can correctly accept incident / liquid variables
🐛 Filtering capability on Incidents page have been fixed to return all matches