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March 16, 2023

On-Call

View Who’s On-Call

View Who’s On-Call

📞 View Who's On-Call

Knowing who is on-call is helpful beyond just paging someone during an incident. It's useful for knowing who to hand-off to, who you can ping on a team for potential issues, and more.

But today there is a tedious process involved on how you'd figure that out.

  1. Navigate out of Slack
  2. Digging up your login for your paging solution
  3. Determining which service or policy you want to check
  4. Locate the person assigned to the specific time slot
  5. Navigate back to Slack
  6. Find person and contact them

Not exactly the most efficient process...

With the new Who's On-Call feature, Rootly will fetch and display your PagerDuty, Opsgenie, or VictorOps on-call schedules, without you having to leave Slack!

Just key in the /incident oncall command, in or outside of an incident channel, and select a Service or Schedule to check. Rootly will also present you with the on-call user at each escalation level.

Users have the ability to directly escalate from there without leaving the modal. Available to all customers starting today!

🌝 New & Improved

🆕 Introduced new endpoint to delete a user via API
🆕 Out-of-box form field names can now be set to custom values
💅 Expanded incident search logic to search beyond incident title
💅 Enhanced global audit log to includes export events
🐛 Add Action Item workflow task can correctly accept incident / liquid variables
🐛 Filtering capability on Incidents page have been fixed to return all matches

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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command