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February 16, 2023

Others

Merge Duplicate Incidents

Merge Duplicate Incidents

👯 Merge Duplicate Incidents

At Rootly, we advocate for everyone in the organization to be able to pull the fire alarm and declare incidents, not just engineers.

With everyone working concurrently and declaring incidents, its not uncommon to run into duplicate entries. Especially when the incident has a broad surface area of impact.

To help response teams reduce noise and effectively manage incidents, we are excited to introduce the ability to mark incidents as duplicates via the Web Platform or Slack (/incident duplicate).

Organizations no longer have to tiptoe around incident creation.

Marking duplicates during or after incident creation will also have downstream benefits - as the same issue will not be double-counted, resulting in more accurate metrics!


🌝 New & Improved

🆕 Introduced the ability to reference Statuspage.io templates in workflow publish to status page tasks
💅 Improved UX by pre-populating incident creation fields when incident is created from an alert
🐛 Fixed Opsgenie escalation priority order
🐛 Addressed issue with displaying incorrect resolution times in Slack
🐛 Resolved inability to apply field positions in Terraform
🐛 Corrected URL in private status page subscription email

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👯‍♀️ On-Call Shadowing

🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command