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January 26, 2023

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Auto Create Incidents from Jira

Auto Create Incidents from Jira

🎟 Auto Create Incidents from Jira

We’re excited to announce that you can automatically declare incidents from Jira tickets.

Automatic Jira ticket creation has been one of the most heavily used workflows on Rootly. However, not all incident response operations run on the same procedures. Some teams might have existing processes that require issues to be reported directly in Jira first, but would still like to leverage Rootly to automatically spin up the necessary incident response process.

Teams can now listen for Jira events and decide to either programmatically declare incidents or manually triage them first, before kicking one off.

Getting started tutorial.


🌝 New & Improved

🆕 Ability to associate Rootly Services to PagerDuty Services to setup dynamic paging
🆕 Postmortem template and timeline in Notion is now cleaner, easier to read, and leverages native Notion elements
💅 Incidents can now be filtered by kind
💅 Workflows now supports IS SET, IS UNSET conditions
🐛 Fixed issue where status page incident timeline ordering was not displaying in reverse chronological order

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🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

🚨 Alert Sources

🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

🔐 Granular Role-Based Access Control Settings for On-Call

✉️ Emails as an On-Call Alert Source

🗓️ View Multiple On-Call Schedules Together

🤝 Partial Shift Overrides in Rootly On-Call

🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

🔦 Drop-down Search in Escalation Policy Builder

🦊 GitLab Integration

Update Custom Incident Fields Using Workflows

🤖 Ask Rootly AI (+ More New AI Features!)

Rootly AI Editor: Fix Typos, Grammatical Errors, and Wordy Text Instantly

📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

🧠 Smart Defaults for Jira

🔌 The Rootly Plugin for Zendesk

🪄 Rootly Retrospectives

⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command

Rootly Terraformer: Seamlessly Bring Workflows From Rootly’s UI to Terraform