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November 24, 2023


The New and Improved Home Dashboard

The New and Improved Home Dashboard

🏡The New and Improved Home Dashboard

Since rolling out our new web UI, we’ve been continuously listening to customer feedback and fine-tuning the web experience to make it even better, simpler, and more intuitive to use! The latest iteration of this is our newly redesigned home dashboard. We’ve introduced several thoughtful design elements and usability features—let’s break them down below:

  • Active incidents are displayed right at the top of the page in color-coded tiles corresponding to the incident’s severity. These can be sorted by recency or severity.
  • You can now switch between viewing all active incidents and just the ones you are involved in with a single click right from the home page with the “My Incidents” button.
  • The Incident Insights section provides a quick overview of key trends from your incidents, like your busiest incident days and average resolution time, and how they compare month over month.
  • The new “Ask our Reliability Advocates” tile gives you a quick form to book time with our team for hands-on support with any incident management challenges you’re facing. We go beyond standard technical and product support, diving deep into your unique incident needs and helping you find creative solutions to put into practice!
  • You still have quick access to our resources like the blog and changelog right from the home page.
  • We’ve created a beginner-optimized version of the home dashboard for Trial accounts, which focuses on setup and support.

Check out this recording for a guided tour of the new home dashboard!

🌝 New & Improved

🆕 Incident Cancellation form has been added to the list of configurable forms. Teams can now modify what fields to display when canceling an incident.
🆕 Added the ability to search for incidents on the home dashboard. You no longer have to have to navigate to the incidents page to view specific incidents!
💅 Incident filters will now persist even when users navigate away from and back to the page. This will save users the need to re-filter.
💅 Custom field options are now color-coded on the incident details page. The color of each option will match the color configured in the Edit Form Fields page.
💅 Improved navigation across all resource configuration pages. For example: when a Team is edited and saved, users will remain on the same page that contains that particular Team - instead of being navigated back to the first page of the Teams list.
🐛 Fixed isolated issue with some customers not being able to post to status page via Slack.
🐛 Fixed intermittent error when attempting to sort incidents by severity.
🐛 Cleaned up display issues in various edit form screens to remove persisting hover help messages.

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