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July 27, 2023

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Assign Multiple Users to the Same Incident Role

Assign Multiple Users to the Same Incident Role

👥 Assign Multiple Users to the Same Incident Role

By popular request, we’ve shipped an update to allow you to assign multiple users to the same incident role!

As always, this setting is highly customizable so you can choose which roles allow for multiple users. For example, you may want to be able to have multiple data analysts indicated during an incident, but only allow for one incident commander.

You can configure this under Configuration > Incident Roles. When you add a new role or edit an existing one, you’ll see an option to “Allow Multiple Users To Be Assigned This Role”. With this enabled, you can easily assign users to roles right in Slack.

Here’s a quick demo:


🌝 New & Improved

🆕 Rootly status page subscription options are now configurable
🆕 Added ability to define multiple HTTP status codes as success condition for HTTP Client workflow task
💅 Improved user experience by opening linked Slack channels directly in Slack, instead of opening in browser and then redirecting to Slack
💅 Backfill incidents are now supported in workflows
🐛 Fixed inability to clear previously set Severity field in Create Incident workflow task
🐛 Corrected In Triage At field to be an optional field on the Timestamps dialog on web UI

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🔌 Generic Webhook Alert Source

🔒 Lock Individual Workflows

🐦‍⬛ Round Robin Escalation Policies

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🔔 Configurable On-Call Shift Reminders

🪄 Dynamic Forms

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🏗️ Terraform + API Support for Rootly On-Call

🦉 Rootly x Thena Integration

🎬 New Full Platform Tour on Rootly.com

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🦊 GitLab Integration

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🤖 Ask Rootly AI (+ More New AI Features!)

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📊 Dashboard Sharing Permissions

✍️ Customize Your Wordbank for Automatic Incident Title Generation

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🔌 The Rootly Plugin for Zendesk

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⚡ Command Palette: Lightning Fast Navigation with a Single Keyboard Command