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Key Features to Look for in Incident Management Software

Key Features to Look for in Incident Management Software

SREs need an incident management solution that’s intuitive, flexible, and powerful. In this post, we explore the key features to consider when evaluating incident management tools, from automation to multi-cloud redundancy.

JP Cheung

JP Cheung

October 23, 2024
7 mins
5 Reasons to Switch to a PagerDuty Alternative in 2024

5 Reasons to Switch to a PagerDuty Alternative in 2024

PagerDuty faces criticism for its outdated interface, complex setup, and aggressive pricing tactics. Frustrated with PagerDuty, SRE teams are turning to alternatives. Explore the common shortcomings of the platform and how modern on-call solutions address them.

JP Cheung

JP Cheung

October 1, 2024
6 mins
The Rogers Outage of 2022: 3 Crucial Takeaways for SREs

The Rogers Outage of 2022: 3 Crucial Takeaways for SREs

Millions of Canadians offline. For SREs, the Rogers outage is a lesson in the importance of testing updates, building redundant infrastructure and having a crisis communications plan.

JP Cheung

JP Cheung

August 5, 2022
5 min read
SRE vs. Platform Engineering: The Key Differences, Explained

SRE vs. Platform Engineering: The Key Differences, Explained

An overview of the similarities and differences between Site Reliability Engineering and Platform Engineering, including from a career perspective.

JP Cheung

JP Cheung

March 29, 2022
4 min read
Analyzing SRE Job Postings - From Amazon to Microsoft

Analyzing SRE Job Postings - From Amazon to Microsoft

An analysis of SRE job descriptions from 4 companies highlights what businesses actually expect SREs to do.

JP Cheung

JP Cheung

January 28, 2022
4 min read