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Jorge Lainfiesta

On-call Gift Guide for the Holidays

Eggnog and mistletoe? Not this year! Celebrate your on-call heroes with thoughtful, fun, and practical gifts tailored to every stage of an incident lifecycle.

Jorge Lainfiesta

December 9, 2024

5 mins

DORA ‘24 Report: What’s in it for SREs?

With insights into AI and platform engineering, DORA’s 2024 report digs into what’s actually helping (and hurting) engineering organizations. In this blog post, you’ll learn how the findings may apply to SRE teams.

Jorge Lainfiesta

October 25, 2024

6 mins

5 Proven Strategies to Reduce MTTR

Long-lasting downtimes can have costly consequences for your organization. By reducing your Mean Time to Resolution (MTTR), you limit potential revenue loss and reputational damage.Learn the best practices used by top SRE teams, from communication and automation to tracking the right data.

Jorge Lainfiesta

September 17, 2024

8 mins

5 Incident Response Anti-Patterns That Undermine Your Team's Success

Learn five common incident response anti-patterns that could be sabotaging your team’s efficiency and learn how to avoid them.

Jorge Lainfiesta

August 30, 2024

6 mins

How to Build a Successful On-Call Culture in 2024: Tips, Best Practices

Good culture can make your team 30% more productive. But how do you cultivate it in the on-call context? Read what SRE leaders are recommending.

Jorge Lainfiesta

August 20, 2024

13 minutes

Measuring developer productivity IRL: practical tips for platform engineers

What should you measure and how ? Industry experts weight in sharing insights from their experience leading engineering organizations at scale.

Jorge Lainfiesta

July 5, 2024

5 mins

The Top Resources for Site Reliability Engineers in 2024

We recently spoke to Google's Reliability Advocate, Steve McGhee, in our Humans of Reliability interview series. In addition to his interesting anecdotes on the early days of SRE at Google, and his journey to becoming a Reliability Advocate, he also shared a handful of his favorite SRE resources, which we compiled here into a list.

Jorge Lainfiesta

June 21, 2024

5 min

What is ‘Incident Overhead’ and why does It matter?

Not all incidents are created equal. Thus, trying to fit all the possible inputs an incident declaration may need in a single form can slow down responders and impact your data quality.

Jorge Lainfiesta

June 5, 2024

4 mins